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We're Here to Help —

While our 24/7 support team is always ready to address any questions or concerns you may have, many common inquiries can often be resolved without direct contact. Take a moment to browse through our Frequently Asked Questions section below; you might find a quick solution to your issue or valuable information addressing your concerns. Of course, if you need further assistance, we're more than happy to assist you. If you can't find your specific question listed or the provided answer doesn't resolve your issue, feel free to reach out to us anytime at +1-866-458-7821, or email us at [email protected] For immediate support, make use of our Live Chat feature - our team is available 24/7 to assist you!

  • I have a question about upgrading my account?

    If you can't find the answer about upgrading account on our FAQ page, please don't hesitate to give us a call at +1-866-458-7821, or send us an email at [email protected] We'll be more than happy to explain the process of upgrading your account.

  • My password isn’t working and I don’t know why. Can someone help?

    There could be a couple of reasons for this issue. Firstly, please ensure that your password and username are entered exactly as they were during registration, as they are case-sensitive. Also, double-check to ensure that the caps lock is not accidentally enabled. Secondly, if you accessed the login portal through a broken or static link, try entering the login address directly into your browser's address bar and logging in from there. Lastly, if you're still experiencing difficulties logging in, try deleting certain files from your internet browsing history, such as cookies, Temporary Internet Files, and history pages, as these may be interfering with the login process. You can delete these individually or all at once through the tools section of your browser's settings. If you require further assistance, please feel free to contact us.

  • I don’t know my password. Can I call someone to help me?

    Absolutely! Our staff is available precisely for situations like this. Give us a call at +1-866-458-7821, or fill out an email form on the homepage, and we'll be happy to assist you.

  • What happens if I want to cancel my subscription?

    That's perfectly fine! You can cancel your subscription by contacting one of our customer service operators at +1-866-458-7821, sending us an email, or initiating a cancellation through live operator chat. We'll take care of the rest.

  • My credit card keeps getting declined and I don’t know why?

    There could be several reasons why your card is being declined. We suggest trying another card to place your order. If the issue persists, please don't hesitate to reach out to us at +1-866-458-7821, or send us an email at [email protected] You may also want to check with your financial institution to see if there's an issue with the card.

  • Can others see my personal information?

    No, your privacy is paramount to us, and other users will not have access to your personal information. If you'd like more information about our privacy policy, please feel free to contact us.

  • How do I know it is safe to put my credit card information online?

    We take the utmost care to ensure the security of your sensitive information. When you sign up, we utilize a special encryption page that only displays the last four digits of your credit card number. We would never compromise your privacy by revealing your private information. If you'd like further details about our privacy policy, please reach out to us.

Winchester Solutions Ltd, 1 Wykeham Road, Portsmouth, PO2 0EG, United Kingdom COMPANY NUMBER: 9212656 VAT: 257 217 011


Telephone: +1-866-458-7821
E-mail: [email protected]